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eGovernment Symposium

The eGovernment symposium is over for another year, and it went very well indeed. The speakers were engaging, the panels got a lot of good questions and audience participation, and indeed, the afternoon one involved as much input from people on the floor as from the panel themselves.

Chris Horn has, as he promised, put up his speech on his blog - The Smart Economy: What Can It Really Deliver? - and it’s well worth reading.

In the meantime, entries for the 2011 Ireland’s eGovernment Awards are now open, so get your project in!

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eGovernment Symposium

The annual eGovernment Symposium, sponsored by eircom, takes place next Tuesday, the 12th of October, in eircom, Heuston South Quarter, St John’s Road, Dublin 8. It’s co-hosted by Elucidate and the Public Sector Times, and we’d love to see you there. This year’s theme is “How to do more with less“.

We’ve a pretty packed programme to look forward to, with speakers including Tim Duggan, the director of CMOD, Chris Horn, Microsoft’s Paul Rellis, Joe Nugent from Passport Services and Niamh O’Donoghue from the Department of Social Protection, as well as many others.

Our MD, Maeve Kneafsey, will also be revealing the results of the 2010 eGovernment Survey, which will contain information about the views and opinions of people working within eGovernment projects.

If you haven’t already booked, then go ahead and book now. You can also follow the Irish eGovernment Awards and Symposium on Twitter at @irelandegov.

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Social Games for Marketing

Games - as opposed to sports - of any kind are often seen as a minority interest. Computer games are, it’s assumed, a subset of that, and therefore even more insignificant. However, there is a game which is currently played by about 1.2% of the population of the world. This game is called Farmville, and it’s played through Facebook. It really does have 82 million players. Not all of them play every day, but that’s the number who have played in the last month.

While I play a lot of games, I hadn’t tried Farmville - or, indeed, many of its ilk, dubbed ’social games’. Last week, I installed the Facebook app, and went in to give it a go, and do some research at the same time. I had a few expectations going in - that it would be a poor game, in the purest sense, that I wouldn’t want to keep playing it, and that it probably wouldn’t have many sensible applications for a non-games business. I was wrong on one and a half counts, and they weren’t the ones you’re expecting.

I thought it would be a poor game. I was wrong, but only in degree; it’s an abysmal game. The gameplay is so poorly designed that you can “win” or “succeed”, in terms of level, in-game cash, or whatever other criteria you want to apply, with minimal effort and minimal thinking. I’m used to my games taking a little bit of thinking, and for a while, I was irritated with this four-piece-jigsaw equivalent. However, after a little while longer, I realised I was looking at the wrong half of ’social games’ - the important aspect is ’social’, not ‘game’. Farmville is extensively cooperative, not competitive, and the more you interact with other players, the better you and they both do. I was right about the gameplay, though.

I thought I wouldn’t want to keep playing. And indeed, after about a day, I had the game sussed, I knew which crops would make the most money, which would level me the fastest, and I had even spotted a few ways to get around the mechanic in the basic game which requires you to come back every so often, or lose ‘investment’ of in-game cash and effort. And then I kept playing anyway. ‘Neighbours’ were sending me gifts, and it seemed churlish to refuse them. The game is, in its own peculiar way, addictive, and there are emergent behaviours - ‘farm art’, and the like - which are fascinating. I did want to keep playing, but I was more interested in the side effects than the core game itself. Call that the half.

And then the one on which I was wrong: I thought that social games had no application for a non-games business. I was terribly, terribly wrong. Even in the purest, simplest sense, there’s enormous goodwill to be got by interacting with other players, and giving them free things for their farms. This can work for anyone; if you’re on Facebook, and you have business contacts there who are playing, get in there and give them things. People like getting gifts, and these small tokens can have every bit as much impact as the bottle of wine you send over at Christmas or when their new product launches. Indeed, since it’s clear that you have to take a personal interest in them, their farm, and the interaction, these things may be more meaningful than just sending a bottle on the company’s dime.

But there’s more. These games have huge, massive potential for companies in all areas, if they make their own. There’s been plenty of buzz around the development of Facebook apps for marketing purpose. You can track sports results on sponsored tickers, check the price of travel on a widget from the airline, or view the weather in apps developed by hundreds of different businesses. But these apps are not sticky. They don’t bring people back regularly, they don’t put the brand back in front of them on a regular basis, and they don’t develop any relationship, real or otherwise.

Farmville lets you play at running your own farm. Café World lets you play at running a small (or, in later levels, vast) restaurant. Say, for instance, you run a real-life business, a garden centre. You can - for small enough money; these are only flash applications that use the Facebook API - get a game up and running where people run their own garden centre. They can buy and sell products (which happen to parallel the ones you sell). They can set up fancy displays, expand into wild bird feed, send their friends free fencing or water features or roofing tiles. They can weigh up the benefits of expanding the car park for their virtual shop against more display space or more shelf space.

All this time, of course, they’re looking at your brand, dealing with products you sell, and having you communicate with them in a hundred subtle and not-so-subtle ways. New product in your shop? An equivalent item in the game, and you’ve communicated that to however-many-hundred people are playing it.

At this point, I haven’t seen any company making this kind of use of social games, but I expect to see it in the near future. And if you can, while you’re at it, make it a better game, I’ll look forward to playing.

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Ask the World: The Power of Networks

Fantasy author Neil Gaiman is on tour. At the time I’m writing this, he’s in the air on the way to the Philippines. Later in his tour, he’s going to be going to Russia. For some reason - translation, lost email, who knows? - he didn’t know where his tour would take him in Moscow, and people were asking. He could just have sent the Russian publisher who’s organising that leg of the tour an email, and some time later, he would probably have had a reply. However, he also opted to ask on his own blog if anyone knew.

There was, of course, a reply, and it had the information about signings in Moscow. Somone else, however, had also written in to ask why he’d ask the general public, rather than the publisher. He replied:

“I don’t think asking the world was weird. It worked, after all - the information came in from the world before it came in from the publishers.”

And therein lies something very interesting - you can get an answer faster by throwing it to the four winds than you can by tracking down someone who definitely knows, and asking them directly. Now, Neil has an advantage in this - every post he makes is read by more than a million people. He can get an answer faster that way than, perhaps, almost anyone in the world. But all that means is that there’s a threshold point there, and like any threshold measured in numbers, it’s moving.

Certainly, when I’m asked a question about a subject I don’t know a lot about, my current reaction goes “I don’t know - but give me half an hour, and I’ll find someone who does.” I can put the question out on Twitter, on Facebook, on a private mailing list or chat channel, and I’ll have some sort of pointer back within a few minutes. My first-reach network is about 300 people, and with retweets or forwarding by a few reliable connectors, I can ask that question of about a thousand people.

This isn’t wholly new. There’s a story from about five, six years ago, probably apocryphal, about a reporter who came up with a brilliant new trick for research - he’d get his topic, and create an inaccurate article on Wikipedia about it. By the time he got up the following morning, the good citizens of the world would have repaired his article to the point where it was accurate and informative, often with references, footnotes, and illustrations.

And this is, of course, the old maxim of “It’s not what you know, but who you know” - except that in most cases, it’s not who I know, but who is known by those I know.

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Maeve Kneafsey on TV3’s IrelandAM

Maeve’s regular appearance on TV3’s IrelandAM deals this time with a dancewear site, the Johnstown Garden Centre, two insurance quote sites (quotedevil.ie and 123.ie). Coggles is a designer retailer, with an interesting story behind the name - it seems it’s named for a woman, but not in any way you’d expect. Finally, Blue Nile is a jewellery seller that sells more diamonds than anyone except Tiffany.

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Bing Carries Results from Twitter

Apparently, Microsoft and Twitter have come to an agreement whereby Bing, the revamped MSN search engine, will index Twitter posts. Bing has been creeping steadily up in the search engine league tables over the past couple of months. Google still dominates, but on the sites where I’m working on the analytics, Bing has gone from - on average - less than 0.5% three months ago to around 3% now. If it continues that growth, we’re going to have to look at optimising for it, as well as for Google and Yahoo. Indeed, on some of my sites, though not all, it now provides more traffic than Yahoo.

There’s already plenty of speculation underway as to how to optimise for Bing - and indeed, which sites to optimise, as it appears that Bing performs better in some verticals than in others. According to a Sitepoint article, Bing returns better results in the areas of “health, local, travel and shopping. These are the fields with the highest potential for revenue for both publishers and search engines”. So if you don’t fall into those categories - if your website concerns games, film, sport, academics, or the like - maybe it’s not worth revamping for Bing just yet.

Google aren’t taking this who Bing/Twitter thing lying down, though: they’ve just announced a ‘social search‘ tool. It’s about time someone challenged Google’s dominance of search, though - this competition will definitely result in better search technology.

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4 Things You’ll Use Wave For

A lot of the discussion going on in Google Wave is along the lines of ‘This is great! What are we going to do with it?’. I don’t think anyone can reliably list everything Wave will be used for, but I can set out a few very likely possibilities, based on what I’m already using it for. I’m lucky in that many of the people I work on projects with tend to be early adopters in terms of new technology, and that for some of the projects, we’ve had 100% of the people involved on from about the second ripple of Wave invitations.

Brainstorming

Wave is absolutely made for brainstorming new projects. You can set in with a group of people, throw out ideas, discuss them in real time, capture everything that’s going by, include illustrations, links, voting modules, maps, or whatever else you might reckon you need, and it just works. It’s far more productive than even a real-life, face-to-face meeting - so much gets lost in the interruptions, distractions and bottlenecks of speech. Indeed, I’ve brainstormed one small project by sitting in the same room as two of the other people involved, all of us typing like mad.

Event Management

Managing an ongoing event - a convention, a conference, or the like - can be difficult. You can’t find someone because they’re running a panel, and you need to go fetch the kegs for later, and the only other person who actually understands the problem is knee-deep in the PA system and can’t talk to you. Wave is ideal. Not only can you put the problem up in text where the panel moderator and the sound engineer can find it when they have some time, but you can keep an eye on it on your PDA or iPhone while the keg guys load up the van. You can get a fast response, and you can also leave information for later.

Thought Capture

One of the principles of the Gettings Things Done method (yes, I am a disciple - a rather lowly one, but I try) is the capture of any stray thoughts that are knocking around. You need someplace you can get things out of your head, and know that you can come back to them later. It’s a far, far better thing to be able to throw these into a medium where not only can you retrieve them later when you have time to think about them, but other people can, if need be, comment on them, augment them, research them, or even spawn brainstorming waves to get the whole idea explored.

Review and Critique

Very often, in the process of any project, you’ll need to review something - a new tool, a piece of software, a document, something in from the graphic designer, or any of a thousand more things. Wave will allow multiple people to review an item at once - you capture all the feedback in one place, collate problems or suggestions for improvement, and have a permanent record of it immediately, rather than trying to remember what someone’s suggestion was later on. 

These are just four of the uses already under way. There will be many more.

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Google Wave: First Thoughts

I was lucky enough to get into Google Wave early on - I got my invite mail early yesterday, as did a number of other people I know. It looks like invitations are being sent out in batches, rather than as requested. The fact that a number of people I know are also in has given me a head start on figuring out what can be done with it - as with any communications medium, it’s no use if you’re the only one using it.

Wave is like a message board, but with better threading. You can see people typing in nearly real time. Wave is like email, but better organised, and with much easier use of images, links, and other non-text data. Wave is like instant messaging, but not so ephemeral - the conversation is preserved, and you can come back to it. Wave is like twitter, but you can write more. Wave is like a wiki, but it’s got a clean, easy interface, with drag-and-drop functionality built right in.

I think, to be honest, it’s something of its own thing - trying to depict it in terms of other media is like trying to use TV like radio with pictures. It’s a step onward, but it’s not how it’ll be used in the long term.

Thus far (a day and a half of use), I’m finding it to be a brilliant collaborative tool. I’m discussing projects of my own with four other people, and I’ve got more… useful data, I suppose, from it than I would from any number of emails. It’s like a very orderly conversation, where nobody gets interrupted, or forgets what they were going to say.

I’m certainly going to continue to use it as I’ve started, in this collaborative-project-discussion style, but I’ll be immensely interested to see what other uses people come up with.

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Dating, Worldwide Taxi Fares, Celebrity Dresses, Student Savings and Quirky Purchases

Maeve’s regular slot on TV3’s IrelandAM came around again yesterday. She talked about a site that can tell you what to expect to be charged for taxi fares anywhere in the world, an Irish-owned and run dating site, and one where you can get a celebrity dress for that first date - for much less than you’d expect. She also looks at a site that offers savings for students, and another that lets you buy goods online from shops that don’t appear on the high streets.

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The Future of Blogging

Om Malik has, for as long as I’ve known of him, been a source of brilliant thinking about the web. In a fairly new article, The Evolution of Blogging, he looks at where blogging may be going in future. This has been sitting open as a tab in my browser for some time now, while I mull over it. There are a few parts of the article that really stand out, and I’m going to quote one of those here:

The next generation of blogging systems needs to account for the fact that information — and most importantly, conversations — flow via email, Twitter, instant messages and other formats.

This, to my thinking, is very, very insightful. Obviously, you can draw connections with Google Wave, but there are going to be lots of conversations that are going on elsewhere too - in older IM programs, in threads of comments on existing blogs, on message boards, IRC channels, whispers and guild channels in MMOs, and all manner of other media.

So I think that if someone can construct a mechanism, of whatever kind it can be, which will ‘translate’ data from one of these media to another, and make it available for use in blogs and other ‘published’ forms, it will be enormously successful. I don’t know if that’s something which will happen via the Wave API, right down at the protocol level, or something I haven’t even considered, but it’s going to be necessary.

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